Question 1

How do I order?

Accepted Answer

Create an account https://hoolies.co.za/my-account/ and ensure you have entered your address and contact details correctly.

It's easy to order - you just click on the item and choose the size from the dropdown menu.
If you cannot see the dropdown menu, scroll down to below the item description.
If you are on your phone, tap away from any menus to move down by swiping upwards with your finger.

Click add to basket and add more to your cart if you wish.

Choose a size

Size

**Add to basket:| **

Basket Check out

Check out

To checkout: Update your delivery address.

Billing

Postal code:

Start typing your suburb or code INSIDE the blue box. Please do not type in the lower field.

First, tap or click on the blue box.

Start typing your suburb name or postal code
Select your suburb from the Dropdown menu
Continue checking out

Visual of Checkout Tick all the boxes

![Payment](https://storage.crisp.cha

Question 2

I can't pay

Accepted Answer

Please ensure your bank account is set to receive a OTP We do not host the payment platform. Your personal information is entered securely and not viewed by us. Payfast uses secure payment encryption software for your piece of mind.

If an option to pay does not show, check your cart as it may mean one of your items are not in stock Remove the item from your cart and try again.
Occasionally the bank may be offline, please try again later or get in touch and we can offer an EFT option after reserving your cart.
If you are still unable to pay, get in touch with Customer Care on maxine@hoolies.co.za

Question 3

Tog Temperature Ratings

Accepted Answer

Tog Temperature Ratings

Q: Tog Temperature Ratings

<h1 id="togtemperatureratings">Tog Temperature Ratings</h1> <ul> <li>0.5 Tog: Suitable for hot weather and rooms with high temperatures. Often used for lightweight summer clothing and bedding.</li> <li>1.0 Tog: Ideal for warmer spring or autumn weather. Offers lightweight insulation and is suitable for transitional seasons.</li> <li>2.5 Tog: Appropriate for standard room temperatures in typical homes. Suitable for use in spring, autumn, and cooler summer nights.</li> <li>3.5 Tog: Designed for colder room temperatures or chilly winter nights. Provides moderate to high insulation and is suitable for colder climates. </li> </ul> <hr /> <img src="https://storage.crisp.chat/users/helpdesk/website/b4b1436823460800/whatsapp-image-2023-08-07-at-0_fsh9bh.jpg" alt="" />

Q: Delivering to you

DELIVERIES DELIVERY COSTS Main centers: +- R 60.00 Durban regional: +- R 39.00 Outlying areas: Cost calculation at checkout Wholesale orders: Courier cost to be quoted on confirmed order DELIVERY TIMES Extended delivery times may apply during sale promotions. 3-5 days to Main Centers 5-8 days to Outlying Areas Please note: Orders can’t be cancelled or amended once placed. If you would like to, you can log an exchange with The Hoolie Helper once your product is delivered. (Non sale goods only) The delivery address can’t be changed once the order has been placed, as the information has already been sent to the warehouse for processing.

Q: Registration

<ul> <li>Create an account at https://hoolies.co.za/my-account/ and ensure you have entered your email address and password correctly, then click REGISTER.</li> </ul> <img src="https://storage.crisp.chat/users/helpdesk/website/b4b1436823460800/screenshot-737_z7zbwz.png" alt="" />

0.5 Tog: Suitable for hot weather and rooms with high temperatures. Often used for lightweight summer clothing and bedding.
1.0 Tog: Ideal for warmer spring or autumn weather. Offers lightweight insulation and is suitable for transitional seasons.
2.5 Tog: Appropriate for standard room temperatures in typical homes. Suitable for use in spring, autumn, and cooler summer nights.
3.5 Tog: Designed for colder room temperatures or chilly winter nights. Provides moderate to high insulation and is suitable for colder climates.

Question 4

Delivering to you

Accepted Answer

DELIVERIES

DELIVERY COSTS

Main centers: +- R 60.00 Durban regional: +- R 39.00 Outlying areas: Cost calculation at checkout

Wholesale orders: Courier cost to be quoted on confirmed order

DELIVERY TIMES Extended delivery times may apply during sale promotions.

3-5 days to Main Centers 5-8 days to Outlying Areas Please note:

Orders can’t be cancelled or amended once placed. If you would like to, you can log an exchange with The Hoolie Helper once your product is delivered. (Non sale goods only) The delivery address can’t be changed once the order has been placed, as the information has already been sent to the warehouse for processing.

Question 5

Registration

Accepted Answer

Create an account at https://hoolies.co.za/my-account/ and ensure you have entered your email address and password correctly, then click REGISTER.

Question 6

Fabric Selection

Accepted Answer

Plush Velour - Acrylic:

Plush velour is a luxurious and soft fabric known for its velvety texture. It has a smooth and shiny surface on one side and a soft, plush texture on the other. It's commonly used in making comfortable clothing items, upholstery, blankets, and accessories. The velour fabric provides warmth without being overly heavy, making it a popular choice for colder seasons.

Cotton Interlock:

Cotton interlock is a double-knit fabric made from cotton fibres. It's created by knitting two layers of cotton fabric together, resulting in a thicker and more stable material. Cotton interlock is known for its stretchiness, softness, and breathability. It's commonly used for making casual clothing like T-shirts, dresses, baby clothes, and activewear. It's a versatile choice for various weather conditions due to its balanced comfort and warmth.

Cotton Weaves - Satin:

Cotton weave refers to various woven fabrics made from cotton fibres. These fabrics are appreciated for their natural breathability, comfort, and versatility. They are used in a wide range of clothing items, home textiles, and accessories, offering different levels of warmth depending on the specific weave and weight of the fabric.

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